Finding Sanity and Reducing Aggravation In Your Written E-mail Communications -- Writing E-mails that Work!
Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We will discuss how to make your emails get attention, actually get read, and then get acted upon. We will deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We will move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We'll cover effective body copy that helps recipients fully understand the message.
And, we'll talk about effective closes that leave the recipient confident with the next actions. AND YES, we'll even discuss how grammar still matters (yes, it does!) We will also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination.
We will of course discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails (you know -- those e-mails that keep bouncing around between folks) and more. We will also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality.
1 activity • 1 videos • duration: 1h 27m
Randy Dean, the “E-mail Sanity Expert” ® is a professional speaker and expert on time & e-mail management, effective organization, and the related use of technology. For more than 25 years, Randy has been leading programs for major corporate, university, association, and government audiences. Obsessed with time management and personal productivity, he left a successful career as a graduate program admissions director, professional marketer, and manager to become a leading speaker and trainer. The author of the recent Amazon bestseller, Taming the E-mail Beast, and producer and creator of several video self-study courses and popular YouTube channel, he has led programs for thousands of satisfied and inspired students, managers, and professionals on being more productive with their time and life. His highly informative and entertaining programs leave audience members with immediately-usable tools, strategies, and skills on how to better manage their time, technology, and information overload following their program experience.
Course was too long. Since the original recording of this course in 2015, I find a lot of companies use SharePoint or a CRM with a chat feature so that discussions related to a specific deliverable are organized and everyone can stay up to date on status.
Although this is from almost 10 years the concepts and issues discussed are still very relevant. A very good reminder on what makes effective communication, especially when using email.
Very useful
Great course that explains how important e-mail communication becomes nowadays. With this importance great or poor e-mail etiquette may have profound impact of business culture and success. Many people are not taught e-mail good practices, they came up to its use with their own habits, which may appear ineffective or counterproductive. Courses like this one should be widely introduced to employees of all levels of seniority.
